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Success Stories
Secure PUSH eMail Billing The nation’s largest municipally owned company providing both natural gas and electric utility company, now offers commercial customers an easy and secure way to receive and pay utility bills through our PUSH eMail Billing Solution. Business customers now receive a consolidated eBill package directly into their email inboxes with an ‘in-email’ instant, secure electronic payment facility, all without the need to link or login to a single web page.
Business Process Reengineering Call Centers are fast emerging as the central resource supporting all contacts
with customers, regardless of access channel. Once viewed as a low-cost
alternative to branch banking and a necessary cost to provide customer service
beyond the regular working hours, call centers today are increasingly important
in helping organizations meet their key challenges: to maximize returns
from customer contacts and deliver superior service while maintaining costs.
Business Process Reengineering Current financial dynamics, which are creating increases in both consumer debt and fraud, are sure to place significant pressures on card operation and profit margins. And new technologies, as well as on-line access for servicing and payment, provide both opportunities to better serve customers and challenges to quick and effective execution.
Business Process Reengineering The retail financial service industry is in a constant state of flux. Deregulation is creating new forms of competition, reduced profit margins and record merger activity. At the same time, technological advances and changing consumer needs are creating the opportunity to provide new products through distribution channels.
Business Process Reengineering The wealth and upper markets are the fastest growing client segments in
financial services today. Yet most private banks’ operating results
are at a near standstill position. While a sustained bull market single-handedly
produces portfolio “growth”, the real declines in both market
share and client share-of-wallet are obscured – and a realistic sense
of urgency is suppressed if not averted.
Secure PUSH eMail Billing A Canadian public utility company has implemented GPE’s Secure PUSH eMail bill presentment solution. The system enables cost effective, personalized and secure email delivery of bills – reducing costs, increasing paper turn off and improving customer service. Secure PUSH eMail Billing Massachusetts’ largest investor-owned electric and gas utility, recently undertook a pilot initiative using our Secure PUSH eMail Billing Solution to deliver its electric bills to residential customers via secure email, and to introduce a revolutionary new ability to take check payments directly from within the email bill. Back to TOP |
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