Retail Financial Services

The retail financial service industry is in a constant state of flux. Deregulation is creating new forms of competition, reduced profit margins and record merger activity. At the same time, technological advances and changing consumer needs are creating the opportunity to provide new products through distribution channels.

In order to remain competitive in this evolving marketplace, companies must be proactive. GPE helps companies implement viable strategies that will streamline operations and improve business performance.

An international commercial and retail bank needed to redesign its branch operations, facilities and back-office processes to improve customer service. Our consultants succeeded in reducing backlogs, improving customer session times throughout the branch system and increasing market capitalization by $900 million.

GPE helped an international bank design and implement multiple distribution networks in which all non-sales and non-service activities were moved to central processing centers. The institution was able to maximize sales and service, while lowering the resources required. This resulted in increased profits of $4,500,000 annually, as well as greater customer satisfaction and retention.

GPE worked closely with client management to produce immediate and long-term success. Our consultants possess extensive knowledge in retail banking, and their skills have been honed and perfected through the tears of experience with companies around the world. Our consultants assist companies in implementing strategies and finding optimal solutions to improving customer satisfaction, to maximizing profit margins and increasing operating efficiencies.

• Designed new distribution capabilities and the back office environments and processes that support them
• Developed cost effective branch structures and operations
• Implemented technology solutions that maximized overall business performance by integrating manual process and systems integration
• Designed and implemented structures and management process to more effectively manage cross departmental (distribution channels, geographic, etc.) product delivery
• Created and conducted training programs that assured the maintenance of long term program benefits

In a typical GPE retail banking program, operations are restructured and business processes are designed to support customer service, delivery systems and production. Then the client company is provided with the know-how to enhance and maintain its business practices. Experience and knowledge, partnered with client commitment and ownership, have led to permanent change and positive results